While it varies by company, the role of product manager generally encompasses three areas:
• Experience (design). This is the user-facing aspect of the product. It means deciding which features to build for the users—not necessarily which features will make money but which ones make for a better product.
• Technology (engineering, project management). This involves understanding the implementation of the product. At the least, it means managing the schedule and checking in on accomplishments. In a more technical product manager role it might involve working directly with developers to create an API specification.
• Strategy (business). This is the piece most aligned with brand management. Strategy means deciding which business areas the product needs to grow in and why. It also means running A/B tests and other experiments to help optimize the performance and revenue of the product.
FEATURE IMAGE: Christopher Hemsworth, Halifax SUP Background Art
The Downtown Halifax Business Commission (DHBC) has a mandate to improve conditions, advocate business and consumer needs, and keep the core of Halifax on the map. I recently moved to Dartmouth, but still do the majority of my work and occasional play here. Gosh, you should see the view!
DHBC’s Big Day Downtown is an ongoing series of programs and contests and my favourite part is when they invest in writers to spend money downtown and share their experiences. There is always a catch, and these year it focused on crowdsourcing ways to spend the money. I may not have asked outright, but I do that on a regular basis. So much so, I can’t recall the last time I have actually had an original thought online. I’m reading about and noting new businesses in Halifax from tidbits of evidence I find in the Herald, All Nova Scotia, CBC, Metro, and The Coast. I look around and notice new closed and open signs in windows. I listen to what people say about their experiences and always like to hear a good tip. Like, “Oh wow, the guy that owns the bar and does the booking says it will be great!” or “Hey, a jerk is complaining about getting bad service from a place that opened too soon.” I also (mostly just) retweet as The Dingler, so I enjoy thinking about the Haligonian relevance of things online without all my non-local personal interests mucking up the stream.
When I think of “People’s Choice”, I have mixed feelings and then focus in on my own taste, experience, and how it may mesh with my community. I immediately recalled what the best selling grocery non-perishable by units or the best selling grocery non-perishable by total sales dollars in Nova Scotia were (questions and answers courtesy of Halifax Retales). I come in and out of phase with fools but my opinion on the popularity or rarity of something rarely makes me feel like a genius. Keeping things subjective while trying to support a good effort by others, a sensible budget, and my own personal integrity is an ongoing battle.
I glanced at The Coast Reader’s Best of Halifax, but still had no inspiration. I thought about spending the money meeting with various people over a bunch of coffee breaks to make the plan, but wasn’t sure if needed any more democratic process in my life. Anyone can follow me on Twitter or Instagram. A step closer is the illusion of reciprocity I get from my Facebook friends and LinkedIn colleagues. Pinterest still skew towards cut-and-paste magazine imagery. I feel too old on Tumblr. Swarm/Foursquare tracks my whereabouts. Google+? Ha ha ha. Don’t even get me started. Old fashioned Blogging? Well, here we are.
Since squeaky wheels get the grease, I spoke with my daughter Rowan, one of the squeakiest wheels I know. We decided to take the day between summer camp and grade three starting to hit the streets. Armed with a vague sense of self-gratification, time (and $150) to burn, plus our appetite for slightly new experiences and old comforts gave us our story.
Starting with parking, which is never really as much of an issue when you realize you have to pay and walk. Metered versus garage? Street versus indoor? Uphill versus downhill? Whatever your criteria, there is a spot for you. Choice: Provincial Law Courts.
This small shop in the Historic Properties stands out (especially to my daughters), amongst the shiny and wooden items of its neighbours. It’s filled with locally made and imported items but the influence is heavily Japanese, fantastical, cute, and pastel colours. We ended up with a couple blue and pink hand fans, but there are lots of options for gifts, stationary, and other gateway tchotchkes into another dimension.
TWO IF BY SEA
A massive oatmeal raisin cookie, a large chocolate mocha, and a bag of freshly roasted, whole Anchored coffee beans. This was definitely the “comfort” section of our day. File TIBS under great coffee and baked goods. It made the rest of day possible.
I was curious to try the baked potatoes from this newly relocated cupcake store, but no luck. Onward and upward! Let me know if you get a chance!
Rowan wasn’t hungry at this point and I had missed lunch, so I went with the sushi combo. This location is in Purdy’s Landing and offers reasonably priced, fast, and quality sushi lunches. And stamps for frequent shoppers. This is the kind of fast food that doesn’t punish you afterward.
How could we not go here, right? This is Halifax’s premier candy store (now, a chain that reaches out into Calgary, Montreal, Saint John and St. John’s). We were tempted by the massive gummy bear and gummy worm, but stuck with a folded pagoda food pail filled with Rowan’s favourite treats. I found something with dark chocolate and coconut. Oh, and two Pez dispensers. C3P0 for Rowan and one of the member’s of the Hello Kitty extended family for her sister Kenna.
Suffering from recent bad news of a sudden street closure, my sympathies (and a chunk of change) went out to the Inkwell Boutique. They were having a free-with-purchase Emma Fitzgerald bag promo and I filled it with some paper dolls by Briana Corr Scott (a selkie and a fairy) and a salt cod print from Lunenburg’s Kat Frick Miller.
Art! DeSerres has a lot of options and tools and toys. For the budding artist to the professional. It is a fun place to browse, but an even better place to stock up. And sometimes there are sales. Check out these Faber Castell Watercolour pencils, for instance. Rowan has lots of ideas on how to spend the money, but we stuck with those and some watercolour paper.
THE DISCOVERY CENTRE
We had some time to kill, and the Discovery Centre is a regular stop if you have kids (especially when it rains).
Thanks again to the DHBC for making this happen and caring so much about our city and the people that live and work within it. It takes a village to build this city on rock and roll.
My previous Big Days Downtown:
Do you know about Mr. Show with Bob and David? I was lucky enough to catch it before it was cancelled from HBO, I waited patiently for the DVD sets to be released, and then followed along as David Cross and Bob Odenkirk made names for themselves as Tobias Fünke (Arrested Development) and Saul Goodman (Breaking Bad). Here they are appearing on The Daily Show on September 11, 2013:
Some times you come across a show that is ahead of it’s time. That is true of Mr. Show (“At Least A Dozen Mr. Show Skits That Became Reality”) but it also comes from a rich history of top-notch sketch comedy, from Monty Python to the Kids in the Hall. You may recognize some of the cast and guests like Sarah Silverman, Paul F. Tompkins, Jack Black, Tom Kenny, Mary Lynn Rajskub, Brian Posehn, Jerry Minor, Scott Aukerman, and Dino Stamatopoulos.
You can pretty much skip Run Ronnie Run. It is a rare case where the outtakes are far superior to the actual finished movie. If you are new to all of this, here are three amazing sketches that might spark your own interest:
Young People & Companions
Pre-taped Call in Show
Note: These three skits in particular are from the mind of Dino Stamatopoulos, comedy writer, creator of Morel Orel, Mary Shelley’s Frankenhole, and Starburns (Community).
Also, Bob and David are plugging a new book:
I live in the North End and work near the Halifax waterfront, and explore downtown as a regular part of my life. I wasn’t born here but it is definitely my home. I spent the last couple years using Downtown Halifax Business Commission’s Big Day Downtown as opportunity to let my daughters have a bit of input in all the fun and spending. This year, I added a healthy dose of “self” awareness. Not to say my girls are spoiled (they are) or that we don’t have fun downtown (we do), but this was a chance for me to move outside of my comfort-zone by treating myself like I actually have a comfort-zone and decided to try out a couple new and fun things for me.
To kick things off, I was invited to the launch at Noble, an amazing sub-terreanian (beneath The Middle Spoon) speak-easy specializing in Great Depression era cocktails that are accessible by secret password only. I was asked to randomly select three cards from a large bowl and was left holding Dramatic, Exotic, and Happy as ways to experience <a href="downtown Halifax.
The first challenge? Parking. Definitely a contentious issue but never an area of stress for me personally. My usual plan is to find my destination and then drive in concentric circles until I can squeeze into a spot. Usually, this is after 6pm or on the weekends, so I don’t worry about scrounging for change for the old-school meters. If you are looking to take in as much of the downtown as possible, you don’t need to park outside of every place you visit. The answer came at $8 a day and a couple blocks from Scotia Square; Centennial Pool. Not technically downtown, but definitely close enough for you to get there on foot. Also, don’t forget there are “lots” of other parking options plus other smart options outside of driving a car downtown
The next challenge? Activating my $150 RBC Pre-paid Visa.
Besides Neptune, Halifax Feast, and Grafton Street Dinner Theatre, I wasn’t sure how I was going to approach this category. I was lucky to be smack in the middle of the 23rd Atlantic Fringe Festival which provides heaps of drama, comedy, musicals, and magic from a wide array of talented people. I choose Tara Thorne’s re-staging of her 2007 Law & Order: Musical Victims Unit play. It is a tribute to the Dick Wolf institution, playfully recasting the cliches and stereotypes as only a true fan can do. Plus, with an added layer of “cop rock”. How can you go wrong? Hint: you can’t, it was a great time and you only have to heed this warning:
Please don't bring your children to our show and ask what the chung-chung is every time. I mean thanks for coming but
— Tara Thorne (@thorneyhfx) September 3, 2013
Depending on where your mind may wonder when faced with the thought of something exotic (really depends on whether you are a Venus Envy or a Night Magic type of gal or guy), we are lucky enough to have many diverse options downtown. I didn’t go down that road per se, but I opted with the more traditional definition and focused on goods imported from far “away”.
Just down from the Cogswell Interchange, RCHMND (1876 Hollis St) is a men’s clothing store that is all class and home to the latest styles from Gitman Vintage, Norse Projects, United Stock Dry Goods, and many more. I picked up an item that is part of my arsenal of office supplies, a pack of Fields Notes Brand notepads. They had the limited edition “County Fair” additions and, maybe I am stretching “exotic” a little, but I went with Oregon. It is home to Portland, after all.
I swung by Two If By Sea (1869 Upper Water St), aka TIBS, and grabbed a freshly roasted bag of their El Salvador, Monte Ray Anchored Coffee beans (a hint of blackberry, dark chocolate, and dried fruit) to bring home for burr grinding and drinking black or bullet proofed. Importing from Dartmouth is pretty exotic, right?
Chocolate By Design (1360 Lower Water St) provided me with the energy needed from a double mocha to keep going and I went with a $10 sampling of some of their best dark gourmet Belgium chocolate.
Other potential exotic options that cross my mind:
- Japanese Food Paradise (1020 Barrington St)
- Kee Heong Cantonese Bakery (1532 Granville St)
- Sawadee Tea House (1871 Granville St)
A quick, easy, and happy lunch in the food court was next: Kebab Kitchen’s (5201 Duke St) Special mezze plate which is an affordable and delicious mix of dips (hummus), cheese (halumi), falafel, grape leaves, and pita plus a 480 mL Green Hornet from Booster Juice, which is a blend of carrots, celery, spinach, and parsley. It only (!) has 16g of sugar, but I dare you to look up what your seleced smoothie has, because it looks like that lowest you can go there.
I’m a pretty happy guy by nature, but I’m also a non-drinker. How can that be? That’s a long story, but I thought about the idea of dipping my toe in the sea of alcohol and throught this would be an interesting way to start. I walked to Bishop’s Cellar (1477 Lower Water St) and got a staff member to unofficially walk me through a basic version of Red and White Wine 101. I learned about dry, sweetness, regions, grapes, and the term fruit-forward. I had tons of options and ended up playing it safe and relatively inexpensive with Adolia Valpolicella and Caposaldo Pinot Grigio, both from Italy.
I also would check out the following for:
- clothing and cool nicknacks, there’s Biscuit General Store (1661 Argyle St)
- music there is Taz Records (1521 Grafton St)
- hobbies and creativity check out Maritime Hobbies and Crafts (1521 Grafton St) or Halifax’s Makers Space (101-1657 Barrington St)
- Saint Lou’s Gentlemen’s Barbershop
- Men’s services from Spirit Spa or Interlude Spa
The 2012 edition of Downtown Halifax Business Commission’s (DHBC) Big Day Downtown introduced a playful twist in order to facilitate (or force, for the agoraphobic at heart) bloggers to step-up the “social” in social media. Names were drawn at a reception at the wonderful Morris East and I was partnered with The Internet’s own Joel and Sylvia from the collaborative pop-culture-athon known as This Needs to Stop (Looking for a place to start? Try the Comprehensive Review of Fifty Shades of Grey). The idea of mashing-up writers was a lot easier to get behind than the thought of me spawning a third child to properly continue my series.
Was I about to awkwardly dive into a brave new world of fashion, food and drink? Or would I bore them tears with the latest advances in consumer electronics, web standards and must-have apps? Luckily we found a secure middle ground. I would bring Rowan, a 6-year-old proxy of the wants and desires of the youth of today and we would invest the $200 in an array of gifts for children in need this upcoming holiday season. We were guided by a few simple rules; toys had to be battery-free and, most importantly, be super fantastic.
I tried to get a midi version of Whitney Houston’s “Greatest Love Of All” to autoplay in order to elicit the proper amount of emotion, but you will just have to hum along in your head.
We met at The Uncommon Group’s Carbonstok (1235 Barrington St, +1(902)404-7288) in the self-proclaimed SoMo sector of downtown. The place is full of unique, unusual and clever gift ideas. Where else could I find a massive cardboard buffalo head for my dad last Christmas? Several moments passed being confounded by various wooden brain teasers from the Toymaker of Lunenburg. Not only was this a great start to a big day downtown, but October 20th marked Canada’s first Small Business Saturday. This meant no tax at Carbonstok, extending our financial reach a step further.
- A super-bouncy Queen Beatrix by Kikkerland ($6.08/5+)
- Canadian-made “smell me”-worthy recycled plastic and real wood Sprig Rally Racer with Adventure Guide Rudi Tootin ($27.76/3+)
We strolled down to The Discovery Centre’s Discovery Shop (1593 Barrington St, +1(902)492-4422) and were treated to more accidental savings. Due to an update of exhibits at the Discovery Centre, all the Dinosaur toys were marked 50% off. There were a lot of choices to be made, leaning heavily towards experimental, observational and “some assembly required”. Rowan was blown-away by the effect of 3D glasses…even without having any corresponding 3D-ready images to look at.
- LEGO Friends Olivia’s Inventor’s Workshop, which Rowan remarked: “I think she builds robots and discovers diamonds.” ($12.99)
- Sylvia Branzei’s (Illustrated by Jack Keely) Animal Grossology, based on Rowan’s love of the original exhibit and having one of the books in the series herself ($14.99)
- Wild Republic’s Chomper for, well, chomping ($4.29)
- Geocentral Dinosaur Book & Dig Kit with digger and glue but no paint ($15.99)
- Toyop’s Triassic Triops space age tank with “guaranteed to hatch” prehistoric eggs ($15/8+)
- Schylling’s Balloon Powered Wooden Boat for tubby time fun ($5.60)
- “Guaranteed to grow” Big Time Toy’s The Amazing Live Sea-Monkeys Ocean-Zoo based on Rowan’s own experience of raising a couple of these weird prawn-like beasts (6+)
- A Lizard Egg Growing Pet that, according to Joel, will eventually omit a foul oder…that’s automatic kid approval right there ($2.19)
The last stop was DeSerres (1546 Barrington St, +1(902)425-5566), where Rowan spent some time testing out various markers and art supplies. The toys and children’s craft section is very impressive, covering a wide-range of tastes and skill levels.
- From successful local toy maker Orb Factory Stick ’n Style Sparkle Bands that was able to elicit this response from Rowan: “[Squee]…that looks amazing!” ($16.95)
- Orb Factory Robots Sticky Mosaics with FlipMotion™ stickers which Rowan thought was “cool” ($14.97)
- The universally useful and fun Play-Doh Animal Activities Mini Bucket ($7.47/3+)
- A 71 piece Portable Easel “for double-sided fun” featuring a white board, magents, and chalk. There were two options, one with rounded edges and another more box-like. ($24.97)
We approached our goal of $200 within a couple hours and with $1.75 to spare. 14 items were purchased in total, though many more were fondled, test-driven and left-behind for another day.
The last step takes place on Saturday, November 17, 2012 at 17th Annual Chronicle Herald Holiday Parade of Lights. The MacLeod-Lewis clan will be bundling up, as usual, as heading down to the event and eagerly handing over to the Empire Theatres Toy Drive. A new family tradition has been born!
See also: This Needs to Stop: Big Day Downtown!
I am frustrated with the Canadian mobile phone industry. I would say “today” but this is an ongoing hate/hate relationship. I spent that last couple weeks dealing with Virgin Mobile Canada customer service for several issues (data overage charges, inability to upgrade my plan online, missing data service after signing my iPhone 4S up to a Blackberry plan, missing voice mail and call display features, and then random overcharging) unrelated to my current beef but today I was motivated to tweet:
Yo @virginmobilecan (speaking yr language), you can’t pre-order iPhone 5 online or over phone as a current customer? What’s up with that?!?
— Iain K. MacLeod (@boostventilator) September 14, 2012
— Iain K. MacLeod (@boostventilator) September 14, 2012
Cell providers expect contractual, committed long-term spending & provide preferential service to new, fresh customers. @virginmobilecan
— Iain K. MacLeod (@boostventilator) September 14, 2012
…and then further collect my thoughts in a letter I wrote to their Managing Director:
My issue with Virgin Mobile Canada is that as a current customer (or member, as your company refers to me), I can’t pre-order an iPhone 5 online or over the phone. That may sound like a “first world problem” but you are offering these standard, modern convenience to new customers only (or “hook ups” as you refer to them). These are people you don’t know their name, address, phone number, email or credit card information. You already know all of these things about me, yet I have to physically go to your store (or in my case in Halifax, a lonely kiosk) and place a pre-order in person, leave the mall and then wait for an undisclosed amount of time as you ship the phone to my door. That seems like a pretty lousy advantage for being a member of your exclusive club. I’m not against the wait or shipping, I just think that I am an easy sale and should be treated with equal respect.
I hate to pile all my dissatisfaction on your shoulders, but I was disconnected three times by your customer service staff and given very little help besides being late for work and going to mall. The weird thing is that this is exactly why I left Rogers in 2010 after 10 long years of contracts. I decided to leave before my contract ended to get an iPhone 4, so I had to pay a premium to stop the crappy service and was excited at the options you offered. Now, it seems Super Tab is no longer and option and I am in the same position I was before. Rogers didn’t have pre-ordering then but I still felt that a new customer showing up in person during a delivery of phones was better off than me, as a contracted Rogers customer.
It is my observation that Canadian cell providers mostly expect contractual, committed long-term spending and continue to provide preferential service to new, fresh customers off the street. I would literally be able to pre-order a new product right now if I didn’t already spend hundreds of dollars for two different mobile plans (a Super Tab and a month-to-month) with you since 2010. I still question how you well you would end up treating these new customers (i’m not that jealous of a three-year contract), but in this instance I am at a disadvantage as a member. Even if I buy an unlocked phone, which I did with the iPhone 4S, the service plans are the same as the ones for people paying a subsidy. So, where does my subsidy go?
Long story short? It is 2012 and I don’t want to go to a mall kiosk across town (I think you only have one kiosk left) to pre-order a phone that you will end up mailing to my door. You should be conscious and aware about how narrow-minded and near-sighted this service is to your locked-in customers. There is no reason that we can’t at least be treated like a potential long-term revenue stream, beyond that years of your limiting, constrictive phone plans.
— Iain K. MacLeod
I’m shocked I didn’t post before about my previous dealings with Rogers, but I was about to welcome our second child into the world and was a bit busy. Basically, I was customer for many years and wanted to get the iPhone 4 and some sort of plan for my older 3G. Visiting in person got me little to no help or advice plus I was continually told I would just have to keep showing up to see if they get the iPhone 4 delivered. There was no pre-ordering and if a non-customer stopped by during a delivery period, they would get a phone before me. I thought that this was unacceptable and decided to switch to Virgin because they happen to have the phone I wanted in stock.
The problem I am having now is similar, but at least the carriers have figured out that pre-ordering is an option. The problem boils down to taking their customers for granted. Here is what Virgin has to say for themselves:
@boostventilator It’s not intentional. It’s an issue that’s been identified and we’re working on it. It’s not preferential treatment. ^je
— Virgin Mobile Canada (@virginmobilecan) September 14, 2012
@boostventilator I agree with you. I would be annoyed, too. It’s being worked on and hopefully will be taken care of soon. ^je
— Virgin Mobile Canada (@virginmobilecan) September 14, 2012
…and through e-mail:
Thanks for the note and I apologize for the inconvenience. The
unfortunate reality is that our online systems cannot facilitate upgrades.
We are woking on provisioning this but it’s a complicated build.
Our kiosk in Halifax or our store in Dartmouth will be able to facilitate
your upgrade if eligible.
Virgin Mobile Canada
This is intentional…in the sense that current customers are not as much a priority as getting new customers. It is insulting to read these responses, blaming it on some sort of crazy technical problem. A temporary fix would involve using a pencil and a piece of paper.
The real problem I am faced with is that there isn’t much choice. Our government is propping up an oligopoly and there is no evidence that the major players are competing with each other. Rogers seems better equipped to pre-order now (my issues were pre-pre-ordering), but just try using their phones outside of Halifax or dealing with their staff.
The other idiotic thing is that even if you decide to buy an unlocked phone instead of getting a cheaper “subsidized” phone from a carrier by committing to a 3 year contract, you will end up paying about the same amount per month for service. You will have the freedom to change carriers, but what is the point if Rogers, Fido, Bell Mobile, Telus, Koodoo, and Virgin aren’t looking for anything more substantial outside of a “hook-up”?
Update: Sounds liks a similar story over at Bell:
Looks like existing Bell customer are unable to pre-order the iPhone 5 through their website at this moment. We’ve received word from a Bell customer via twitter that only new customers can order the iPhone 5 online, while existing Bell customers need to call their helpline or visit in-store to pre-order an iPhone 5.
Update 2: I took a screen shot of the offer made by Virgin Mobile Canada on Facebook. I am just realizing that there is another problem with this. Only the middle ($279.99 32G) and high-end ($379.99 64GB) version of the iPhone 5 is being offered to customers (aka “members”) while new customers have the entry-level iPhone 5 ($179.99 16GB) as an option. These prices assume 3 more years of contracted service from Virgin Mobile Canada, where I can only assume they will be working overtime on incentives for new people to sign-up instead of taking care of there current customer base that actually fell for Virgin’s friendly yet deceitful marketing.
Update 3: This was mentioned in iPhone in Canada. I have also contacted Apple, the Better Business Bureau and The Commissioner for Complaints for Telecommunications Services (CCTS) with my story.
Update 4: Better Business Bureau isn’t interested because it looks like they “already made a reasonable effort to resolve this matter.” …if you think me paying out the remainder of my SuperTab/Contract and becoming a Telus customer is reasonable.
Update 5: The Commissioner for Complaints for Telecommunications Services (CCTS) reviewed my complaint about not giving existing customers the same treatment and they said “It is our assessment that the subject-matter of your complaint relates to general operating practice(s)/policy matters. Further to Section 4.3 of our Procedural Code, CCTS is not able to issue Recommendations and Decisions that directs or requires a service provider to change their operating practices and policies.” Well, that is too bad. I guess my only options are to stay with Virgin Mobile Canada and hope they change by signing up for a 3 year contract (or buying an unlocked phone from Apple) or moving to another carrier. Hmmm, I guess this is goodbye, Virgin. Sorry if I was too demanding.
Update 6: It’s official. My two numbers/accounts were ported yesterday, thanks to a business rep with GBS Communications that handles Telus service in my area. Cheaper and more flexible monthly plans, brand new hardware and sensible subsidy model. With Virgin Mobile Canada’s Super Tab, I still owe over $300 for an iPhone 4 purchased in 2010.
For some, Apple is always doomed. In the old days, because they were too small, dwarfed by Microsoft. Then, a decade ago, it was because the iPod boom would surely prove fleeting and soon go bust. Now, it’s because they’re too big, doomed by their success and the company’s institutional hubris.